Some things I’ve read lately remind me of one if the things I’ve learnt from “the chimp paradox!”
Don’t “wade thru treacle!” You mean well but taking on other people’s problems is a key for depression, according to what I read. Especially if you aren’t able to bring the problem to a close.
“You can lead a horse to water, but you cannot make it drink.” Comes to mind. If they aren’t ready to respond they will not drink. But equally you need to drink to.